Service Call & Customer Service
Nobody wants to deal with a broken washing machine or with washer problems like :
To prevent all of the mentioned above problems and other problems with your washer, you should maintain your washing machine and practice proper use.
Here are the most important maintenance and proper use tips from our techs at Ideal Fix:
All of the washers today are designed to use HE (high efficiency) detergents, what that mean is that you don’t have to use much of it to make sure your clothes will come out clean. The best practice is to use 2-3 tablespoons of detergent every time you run your washer, using more than that quantity is not beneficial to your washer, your clothes, and your wallet.
All washers will come with a function of self-clean (manufacturers will label it differently like tub clean on LG washer, clean washer on Whirlpool/Maytag, Electrolux washers, and self-clean on Samsung washers). It is really important to use that self-clean option once a month. To enhance the efficiency of the self-clean cycle it is recommended to run it with a washing machines cleaner like Affresh, Tide, or Glisten. The washer needs to be empty – you don’t want those cleaners to get on your clothes. The main purpose of running those self-clean cycles every month is to get rid of the detergent and dirt residue that builds up during normal use of the washer to make sure the washer sensors are operating normally and also to avoid bad smells.
Everyone knows not to overload your washer because it can cause irreversible damage to your washer components, affect how well your clothes will be washed, and eventually to brake your washer completely. The Ideal load size for a washer is 1/2 (Half) to 3/4 (three-quarters) the size of the washer’s tub (inner basket).
That part a lot of washer users will miss, and unfortunately, it’s even worse than overloading. When you underload your washer (less than 1\2 tub in most cases) there are not enough items inside the machine drum to make sure it will be balanced when it will reach the spin cycle and the problem here is when the washer is spinning it reaches extremely high speeds to drain the water out of your clothes, and when it’s underloaded there are not enough items to go around the whole drum and balance it, and that usually the main cause for washers to develop problems with the tub and bearing (extremely expensive repair), excessive noise and vibrations. The best example of underloading is when people wash floor/bath mats inside their washers, usually, people will throw one or two mats with some towels (or even worse – by themself) in the washer, and that will cause all the mentioned above damages.
If your washer have an access to the drain filter (most of the front load washer will have it), make sure you clean it at least every 3-4 months. You will need to remove the filter, clean it from any debris like coins, hair clips, lint, and other small items, and rinse it under water. And that will make sure your washer will be draining property and will not develop a bad smell.
To avoid dealing with washer problems like draining issues – because something like a coin or hair rubber band got stuck in the drain pump, and damaged parts like a ripped door seal in front load washers, make sure you remove any item from your pockets before you throw it inside your washing machine.
When you are done using your washing machine, leave the washer door open to allow the rubber door seal to dry, preventing mold buildup on the seal and a foul smell from your washer. The same practice you should also use on your dispenser drawer, keep it open to allow it to dry to prevent mold.
And if unfortunately your washing machine already has problems that maintenance can’t resolve, give us a call or fill out our service request form, and our professional washing machine repair technicians will be happy to assist you in making sure your washer is working properly like brand new.
Fill out the form below. Take a picture or a video of your appliance issue and we will call you back with a quick diagnostic.